Issue | One or more of the following errors occur:
- When the user logs in to Self-Service Console, it displays the following error:
Sorry, your request cannot be processed at this time. It either has been processed or is bad request. Return to home and try again.
- The [wt_home]/server/logs/imsConsoleTrace.log on the web tier shows the following error:
com.rsa.command.AuditedLocalizableSystemException: COMMAND_EXECUTION_UNEXPECTED_ERROR Caused by: com.rsa.common.SystemException: Access denied. The authentication request was routed through a load balancer/Proxy server that is not recognized by the system.
- The /opt/rsa/am/server/logs/imsTrace.log shows an unknown IP address:
trace.com.rsa.ims.sso.service.SSOServiceImpl, FATAL, <FQDN of Auth Manager server>,,,,Access denied. The authentication request was routed through a load balancer <IP address> (This IP is not used to define the virtual host in Operations Console).
- The /opt/rsa/am/server/logs/imsTrace.log shows the following error:
2019-10-14 16:35:04,156, [[ACTIVE] ExecuteThread: '12' for queue: 'weblogic.kernel.Default (self-tuning)'], (SSOServiceImpl.java:285), trace.com.rsa.ims.sso.service.SSOServiceImpl, FATAL, <FQDN of Auth Manager server>,,,,Access denied. The authentication request was routed through a load balancer <IP address> that is not recognized by the system.
- The opt/rsa/am/server/logs/AdminServer_access.log on Web Tier has the following lines showing the incorrect IP address:
#Start-Date: 2019-10-14 16:34:56 <IP address> 2019-10-14 16:34:56 0.313 GET / 302 285 <IP address> 2019-10-14 16:34:56 0.187 GET /console-selfservice/ 302 313 <IP address> 2019-10-14 16:34:57 0.844 GET /console-selfservice/SelfService.do 200 13280 <IP address> 2019-10-14 16:34:58 0.031 GET /console-selfservice/images/default/caret_gray.gif 200 56 <IP address> 2019-10-14 16:34:58 0.0 GET /console-selfservice/images/default/icn_help.gif 200 1648 <IP address> 2019-10-14 16:34:58 0.0 GET /console-selfservice/images/default/icn_help_caret.gif 200 49 <IP address> 2019-10-14 16:34:58 0.016 GET /console-selfservice/images/default/spacer.gif 200 43 <IP address> 2019-10-14 16:34:58 0.094 GET /console-selfservice/framework/rsa/css/framework-ext.css 200 20506 <IP address> 2019-10-14 16:34:58 0.0 GET /console-selfservice/images/default/icn_wait.gif 200 771 <IP address> 2019-10-14 16:34:58 0.203 GET /console-selfservice/framework/js/extjs/4.0.2a/resources/css/ext-all-gray.css 500 5931 <IP address> 2019-10-14 16:34:58 0.407 GET /console-selfservice/framework/js/extjs/4.0.2a/ext-all.js 500 5931 <IP address> 2019-10-14 16:34:58 0.141 GET /console-selfservice/images/default/selfservice_logo.gif 200 16268 <IP address> 2019-10-14 16:34:58 0.093 GET /console-selfservice/common/components/smartmenu/c_smartmenus.js 200
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