|Issue||After restoring a backup or attempting to rediscover a node using nw-recovery-tool or nwsetup-tui, a service fails to be installed. When reviewing /var/log/netwitness/config-management/chef-solo.log on a host, the following may be seen.|
The message above may vary based on the service type but it will be a Core service. Archiver, Concentrator, Broker, Decoder, Log Decoder, or a Log Collector.
|Cause||There exists a file that was created as part of the 11.X to 11.3 upgrade. It was meant as a temp value for this upgrade path to complete a migration step. This file is never deleted afterwards. Below are some examples of where this file could be. It will vary based on the service installed.|
When you attempt to reinstall a device afterwards, whether that be restoring a backup, rediscover, or as part of a tech refresh, the service attempts to do that 11.X to 11.3 upgrade step again and complains just like you saw in the above error message.
|Resolution||Once you have upgraded to 11.3, this file is no longer needed on the device, you can safely move it out and try the install again. You can use the below to find the file should it exists. Once found, move them out. You may have multiple if you have multiple core services on your device.|
After that, you can attempt to do your install again while running a tailf on /var/log/netwitness/config-management/chef-solo.log.