<body><!-- [DocumentBodyStart:ce4c8769-d24b-4a56-8613-a3de0d8d2a86] --><div class="jive-rendered-content"><h2 style="font-weight: bold;">Prime Support Journey Map</h2><div class="j-rte-table"><table class="j-table jiveBorder" style="border: 1px solid #c6c6c6;" width="100%"><tbody style="border: inherit solid inherit;"><tr style="border: inherit solid inherit;"><td style="font-weight: 400; font-size: inherit; padding: 5px; text-align: center;"><a href="https://community.rsa.com/servlet/JiveServlet/showImage/576290/prime-support-journey-10112019.PNG"><img alt="" class="jive-emoji image-1 jive-image j-img-original" src="https://community.rsa.com/servlet/JiveServlet/downloadImage/576290/prime-support-journey-10112019.PNG"/></a></td></tr></tbody></table></div><h2><br/></h2><h2 style="font-weight: bold;">Prime Support Model</h2><div class="j-rte-table"><table class="j-table jiveBorder" style="border: 1px solid #c6c6c6;" width="100%"><tbody><tr><td><a class="jive-link-wiki-small" data-containerId="3046" data-containerType="14" data-objectId="100173" data-objectType="102" href="https://community.rsa.com/docs/DOC-100173">RSA SecurID Access Prime Support Model Overview</a></td></tr><tr><td><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-blog-small" data-containerId="2473" data-containerType="37" data-objectId="2724" data-objectType="38" href="https://community.rsa.com/community/internal/securid/prime/blog/2018/12/16/prime-support-myth-busters">Prime Support: Myth Busters</a></p></td></tr><tr><td><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-wiki-small" data-containerId="3046" data-containerType="14" data-objectId="100174" data-objectType="102" href="https://community.rsa.com/docs/DOC-100174">Opening a PS Prime Software Jira</a></p></td></tr><tr><td><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-video-small" data-containerId="3046" data-containerType="14" data-objectId="33783" data-objectType="1100" href="https://community.rsa.com/videos/33783">Webinar Session #2: Prime Support Model</a></p></td></tr><tr><td><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-video-small" data-containerId="3046" data-containerType="14" data-objectId="33775" data-objectType="1100" href="https://community.rsa.com/videos/33775">The Customer Journey Map for RSA SecurID Access Prime</a></p></td></tr></tbody></table></div><p style="min-height: 8pt; padding: 0px;"> </p><h2 style="font-weight: bold;">Prime Release Versioning & Upgrade Info</h2><div class="j-rte-table"><table class="j-table jiveBorder" style="border: 1px solid #c6c6c6;" width="100%"><tbody style="border: inherit solid inherit;"><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><a class="jive-link-wiki-small" data-containerId="3092" data-containerType="14" data-objectId="101126" data-objectType="102" href="https://community.rsa.com/docs/DOC-101126">Determining an Existing Prime Version</a></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><a class="jive-link-wiki-small" data-containerId="3092" data-containerType="14" data-objectId="101215" data-objectType="102" href="https://community.rsa.com/docs/DOC-101215">RSA SecurID Access Prime Current Release Info</a></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-blog-small" data-containerId="2484" data-containerType="37" data-objectId="2808" data-objectType="38" href="https://community.rsa.com/community/products/securid/prime/blog/2019/03/01/guidance-on-when-to-update-prime-software">Guidance on When to Update Prime Software</a> </p></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-blog-small" data-containerId="2473" data-containerType="37" data-objectId="2770" data-objectType="38" href="https://community.rsa.com/community/internal/securid/prime/blog/2019/01/30/prime-checklist-am-84-upgrade">Prime Checklist - AM 8.4 Upgrade</a></p></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-thread-small" data-containerId="3046" data-containerType="14" data-objectId="199708" data-objectType="1" href="https://community.rsa.com/thread/199708">Upgrade requirements for AM Prime when upgrading to AM 8.4?</a> </p></td></tr></tbody></table></div><p style="min-height: 8pt; padding: 0px;"> </p><h2 style="font-weight: bold;">Troubleshooting Tips & Tricks</h2><div class="j-rte-table"><table class="j-table jiveBorder" style="border: 1px solid #c6c6c6;" width="100%"><tbody style="border: inherit solid inherit;"><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><a class="jive-link-video-small" data-containerId="3046" data-containerType="14" data-objectId="33832" data-objectType="1100" href="https://community.rsa.com/videos/33832">Webinar Session #4: Prime Basic Troubleshooting</a></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-thread-small" data-containerId="3046" data-containerType="14" data-objectId="202521" data-objectType="1" href="https://community.rsa.com/thread/202521">SSP - HDAP Syslog</a></p></td></tr></tbody></table></div><h2 style="font-weight: bold;"></h2><h2 style="font-weight: bold;">CS Training Resources</h2><div class="j-rte-table"><table class="j-table jiveBorder" style="border: 1px solid #c6c6c6;" width="100%"><tbody style="border: inherit solid inherit;"><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><a class="jive-link-video-small" data-containerId="3046" data-containerType="14" data-objectId="33702" data-objectType="1100" href="https://community.rsa.com/videos/33702" style="text-decoration: none;">SID Access PrimeKit Installation Demo - 2017</a></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-blog-small" data-containerId="2473" data-containerType="37" data-objectId="2859" data-objectType="38" href="https://community.rsa.com/community/internal/securid/prime/blog/2019/03/25/cs-enablement-webinar-series-rsa-securid-access-prime">CS Enablement Webinar Series: RSA SecurID Access Prime </a></p></td></tr><tr style="border: inherit solid inherit;"><td style="border: inherit solid inherit; font-size: inherit; padding: 5px;"><p style="color: #232222; background-color: #ffffff; border: 0px;"><a class="jive-link-wiki-small" data-containerId="3046" data-containerType="14" data-objectId="103828" data-objectType="102" href="https://community.rsa.com/docs/DOC-103828" style="text-decoration: none;">Ed Services RSA SecurID Access Prime Training Offering</a></p></td></tr></tbody></table></div></div><!-- [DocumentBodyEnd:ce4c8769-d24b-4a56-8613-a3de0d8d2a86] --></body>
on Nov 18, 2019