External - Support

Document created by Mohit Verman Employee on Nov 18, 2019Last modified by RSA SecurID Access Prime Team on Jan 23, 2020
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Prime Support Journey Map


Prime Support Model

  • Customers contract for maintenance and support on the Prime software package from RSA Professional Services via Custom Application Support (CAS).
  • CAS is contracted and renewed on an annual basis.
  • CAS provides for RSA break/fix support on the Prime software components.
  • Customers that have a valid CAS contract in place for Prime are entitled to any newer generally available releases and updates to the Prime software package.
  • To report issues, customers use all standard RSA Customer Support contact points per How to contact RSA Customer Support 

 

Prime Release Versioning & Upgrade Info

 

Troubleshooting Tips & Tricks

Training Options

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