External - Support

• Customers contract for maintenance and support on the Prime software package from RSA Professional Services via Custom Application Support (CAS).
• CAS is contracted and renewed on an annual basis.
• CAS provides for RSA break/fix support on the Prime software components.
• Customers that have a valid CAS contract in place for Prime are entitled to any newer generally available releases and updates to the Prime software package.
• To report issues, customers use all standard RSA Customer Support contact points per How to contact RSA Customer Support 

Guidance on When to Update Prime Software 

Prime Checklist - AM 8.4 Upgrade

Upgrade requirements for AM Prime when upgrading to AM 8.4? 

SSP - HDAP Syslog

Ed Services RSA SecurID Access Prime Training Offering