Article Content
Article Number | 000038137 |
Applies To | RSA Product Set: Archer RSA Version/Condition: 6.x |
Issue | If you have a Record Permission field or a User/Group field and try to import users into it, the import fails. In the data feed's Run Detail Messages, the following messages are displayed:
The Archer JobFramework logs show the following error:
|
Cause | One thing that can cause this is where Archer is unable to locate the users when the users are part of a domain and you are passing the domain in your import. If you use the default import settings, the escape character will remove the backslash. For example, you have a csv that specifies domain\user like the following: In the Data Import Wizard, notice the backslashes are removed. |
Resolution | The default escape character is set to backslash so you will need to select a different escape sequence character when performing the import like a tilde (~). Making this change should allow the import to run successfully.![]() |