000038180 - Icons are missing in RSA Archer Text Area fields due to missing IIS Request Filtering File Name Extensions

Document created by RSA Customer Support Employee on Nov 26, 2019
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Article Number000038180
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.3, 6.4, 6.5, 6.6, 6.7
Platform: Windows
IssueIcons are missing in Text Area field formatting or on Pop up boxes. See screenshots below:

User-added image

User-added image
CauseIn IIS, Request Filtering is set to disallow "Allow unlisted file name extensions".
  1. In IIS Manager, select the RSA Archer Website.
  2. In the middle pane, open Request Filtering.
  3. In the Actions pane, click Edit Feature Settings.
  4. Enable the Allow unlisted file name extensions option.
WorkaroundAlternatively, set the following File Name Extensions to Allow in Request Filtering in IIS Manager: