000038113 - RSA Software token application gives error "Disable Airplane mode through your settings options and restart your device." when launched on Android 10

Document created by RSA Customer Support Employee on Nov 26, 2019
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Article Number000038113
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA Software Token for Android
RSA Version/Condition: 2.6
Platform: Android
 
IssueCustomer upgraded his phone to Android 10 and ever since cannot launch RSA Software token application. Launching RSA application gives the error "Disable Airplane mode through your settings options and restart your device.". This issue is reported only on Android 10. RSA application works on all other devices prior to upgrading to Android 10.
See RSA Link for initial posting on this issue
https://community.rsa.com/message/941001

Android10_airplane_mode
CauseThe RSA Software Token application is not compatible with Android 10. This is reported as defect SWTANDR-614.
ResolutionRSA Engineering provided a fix via beta channel at https://play.google.com/apps/testing/com.rsa.securidapp. This issue is resolved in RSA Software token v2.7.1 for Android.
See also RSA Link for checksum
https://community.rsa.com/docs/DOC-61981

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