000037715 - RSA Adaptive Authentication (on Premise) - CSR Admin search returns no records when using Java 8

Document created by RSA Customer Support Employee on Dec 5, 2019
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Article Number000037715
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3.x.x
IssueCSR Admin search is returning no records when using Java 8 with Adaptive Authentication (on Premise) version 7.3 and later and using WebSphere Application server 8.5.x
WorkaroundEngineering provided a jar which would resolve the issue
  1. In the deployment folder under Backoffice\WEB-INF\lib remove the existing axis-1.4 jar.
  2. Add the new jar attached to this article
  3. Delete cache and restart the server.