|Applies To||RSA Product Set: SecurID Access|
RSA Product/Service Type: Authentication Manager and Cloud Authentication Service
RSA Version/Condition: Authentication Manager 8.4 patch 4 and higher
|Issue||Connectivity between RSA Authentication Manager and associated SecurID Access cloud tenant is not working.|
|Cause||This is most often due to RSA Authentication Manager -> cloud network traffic being blocked by the on-premise environment.|
|Resolution||A helpful troubleshooting step is to try accessing the Cloud Authentication Service's health.api URL either from a browser on the same subnet as the RSA Authentication Manager or directly from the Authentication Manager using the wget command.|
The URL is of the form https://<tenant id>.auth.securid.com/secure-connector-fe/health.api where <tenant id> is the value initially set in the Cloud Administrator Console under My Account > Company Settings > Company Information tab > Company ID field.
Below is an example wget command run from the Authentication Manager command line. Note that Connection OK is returned if successful.
See Log On to the Appliance Operating System with SSH for instructions on accessing the Authentication Manager command line: