000038234 - "Request Error" when editing a Global Role or viewing a Global Role in a Review in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Dec 16, 2019Last modified by RSA Customer Support Employee on Feb 14, 2020
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Article Number000038234
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1
 
IssueWhen attempting to edit a global role in RSA Identity Governance & Lifecycle, the following error message is displayed in the browser:
 
Request Error
The request could not be handled
com.aveksa.server.core.GlobalRole cannot be cast to com.aveksa.server.core.globalroleset.GlobalRoleVersion


A similar error may occur in the browser when attempting to complete a role review that contains global role data under the All Roles tab or the Entitlements tab:
 
Request Error
The request could not be handled


After this error is encountered, if an attempt is made to commit changes to the global role, either through role management or from the role review, the global role may stay in the Applied state and no change request is generated for the role changes.
 
User-added image


The following error messages are logged to the aveksaServer.log file when editing the global role:
 

12/02/2019 13:03:21.881 ERROR (WebContainer : 5) [com.aveksa.gui.pages.PageManager]
java.lang.ClassCastException: com.aveksa.server.core.GlobalRole incompatible with
com.aveksa.server.core.globalroleset.GlobalRoleVersion

 


12/02/2019 13:03:21.881 WARN (WebContainer : 5) [com.aveksa.gui.pages.PageManager]
Unable to create page for pageID=GlobalRoleDialogData ...

 


12/02/2019 13:03:27.236 ERROR (WebContainer : 5) [com.aveksa.gui.pages.PageManager]
java.lang.ClassCastException: com.aveksa.server.core.GlobalRole incompatible with
com.aveksa.server.core.globalroleset.GlobalRoleVersion


The following error message is logged to the aveksaServer.log file when viewing the role in a review under the All Roles tab or Entitlements tab. 
 

06/13/2019 10:42:16.135 ERROR (WebContainer : 13) [com.aveksa.gui.core.MainManager]
java.lang.ClassCastException: com.aveksa.server.core.GlobalRole incompatible with
com.aveksa.server.core.globalroleset.GlobalRoleVersion


The following error message is logged to the aveksaServer.log when attempting to commit a role after the previous errors.
 

12/02/2019 13:11:40.861 ERROR (WebContainer : 7) [com.aveksa.gui.pages.base.data.wizard.TabbedWizardDialogData]
java.lang.IllegalStateException: global role must have state Temporary or TemporaryNew


Please refer to RSA Knowledge Base Article  000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment. 
 
CauseThis is a known issue starting in the following versions and reported in engineering ticket ACM-102072.
  • RSA Identity Governance & Lifecycle 7.0.2 P08 HF02
  • RSA Identity Governance & Lifecycle 7.0.2 P11
  • RSA Identity Governance & Lifecycle 7.1.0 P05
  • RSA Identity Governance & Lifecycle 7.1.1
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P05
  • RSA Identity Governance & Lifecycle 7.2
NotesBecause no change requests are generated to complete the role changes, any changes made to the role are lost and must be entered again.

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