000038247 - Invalid filename message when uploading an attachment to a Request Form in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Dec 17, 2019Last modified by RSA Customer Support Employee on Dec 17, 2019
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Article Number000038247
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2 P07, 7.1.0, 7.1.1

 
IssueWhen running a Request Form in RSA Identity Governance & Lifecycle that has a field of Control Type Attachments, the upload of the attachment displays the following error and the attachment is not uploaded. In the user interface go to Requests > Configuration > Request Forms tab > {Request Form name} > Fields > Run Form.
 
 Invalid filename.


In the example, below an attempt is made to upload a file called RF Doc.txt. 
 
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When the Upload Attachment button is pressed, the upload fails and the attachment is removed from selection.
 


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CauseThis error occurs when the filename of the attachment that is being uploaded contains spaces.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patches:
  • RSA Identity Governance & Lifecycle 7.1.0 P09
  • RSA Identity Governance & Lifecycle 7.1.1 P03

 
WorkaroundAs a workaround, rename the file to a filename that contains no spaces. In the example below, the filename RF Doc.txt was modified to RF_Doc.txt and the upload succeeds.
 
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