000038249 - Check for Pending Account dependency is skipped in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Dec 18, 2019Last modified by RSA Customer Support Employee on Feb 13, 2020
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Article Number000038249
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
IssueA new check was introduced in RSA Identity Governance & Lifecycle 7.1.1 P02 that displays the following warning dialog in a request form if there is a request for a pending account from a previous request that has not been completed. The Finish button is disabled to prevent the request from being submitted.
The changes for the account ##### depends on the request XXXXX which was not successfully submitted. Please cancel the request before taking further actions by navigating to Pending Submissions tab

If the request form includes an Additional Information Submission Page, then the user is prompted for additional information before submitting the request. In this use case the Finish button is not disabled and the user is allowed to submit the incorrectly created change request.
CauseThis is a known issue reported in engineering ticket ACM-100872.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P04
  • RSA Identity Governance & Lifecycle 7.2
NotesPlease see RSA Knowledge Base Article 000037841 -- Create Account fails if previous Create Account is pending in RSA Identity Governance & Lifecycle for related information on this issue.