|Applies To||RSA Product Set: SecurID Access|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4 and above
|Issue||A deployment of RSA Authentication Manager with a primary and multiple replicas has been configured to utilize the SecurID Access Cloud Authentication Service.|
|Cause||This can occur if there are a subset of RSA Authentication Manager server(s) in the deployment unable to communicate with the Cloud Authentication Service.|
|Resolution||Check the network connectivity between each RSA Authentication Manager server instance and the Cloud Authentication Service as discussed in article 000038167 - How to test RSA Authentication Manager to RSA SecurID Authentication Cloud Authentication Service connectivity.|
Resolve any connectivity issues between the RSA Authentication Manager server(s) and Cloud Authentication Service as needed.