Article Content
Article Number | 000038251 |
Applies To | RSA Product Set: SecurID Access RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.4 patch 4 and above |
Issue | A deployment of RSA Authentication Manager with a primary and multiple replicas has been configured to utilize the SecurID Access Cloud Authentication Service.
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Cause | This can occur if there are a subset of RSA Authentication Manager server(s) in the deployment unable to communicate with the Cloud Authentication Service. |
Resolution | Check the network connectivity between each RSA Authentication Manager server instance and the Cloud Authentication Service as discussed in article 000038167 - How to test RSA Authentication Manager to RSA SecurID Authentication Cloud Authentication Service connectivity. Resolve any connectivity issues between the RSA Authentication Manager server(s) and Cloud Authentication Service as needed. |