000038071 - RSA Authentication Manager 8.x running on Hyper V enters maintenance mode. Failed to start file system check on /dev/dis...uuid

Document created by RSA Customer Support Employee on Jan 6, 2020
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Article Number000038071
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4
IssueAn RSA Authentication Manager server running on MIcrosoft Hyper-V enters maintenance mode during boot and produces the follow error on the console output.
[FAILED] Failed to start File System Check on /dev/dis...uuid/xxxxxx
See 'systemctl status systemd-fsck-root.service' for details.

[DEPEND] Dependency failed for /sysroot.
[DEPEND] Dependency failed for Initrd Root File System.
[DEPEND] Dependency failed for Reload Configuration from the Real Root.


fsck failed
CauseThis issue occurs when there was a storage failure or power failure which was recovered.

Before continuing, take snapshot of the virtual machine.

  1. Reboot the appliance.
  2. After the reboot, the console will fail in the system checks, and the maintenance prompt will appear.
  3. Press Enter to enter maintenance mode and run the following commands:

:/# /bin/sh
:/# /bin/mount
:/# lsblk

  1. You will get the list of the disks as shown in the screenshot below, Check the root disk and probably it will be the sda3 (size: 99.8 G):

User-added image

  1. Use the following command to force fsck fix since the -y is given.

:/# e2fsck -y /dev/sda3

  1. Shutdown and then restart the appliance.