000037321 - Users deleted from Cloud Admin console are not resynchronized in the next sync for RSA SecurID Access

Document created by RSA Customer Support Employee on Jan 7, 2020
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Article Number000037321
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Cloud
 
IssueUsers become deleted from Cloud Admin console and are not resynchronized in the next sync of the  Cloud Authentication Service.

User-added image
CauseThis is is caused by a missing attribute in the Active Directory source.  In this particular case, the email address was missing from Active Directory.  Email was one of the Synchronize User Attributes, as shown below.
 
User-added image
ResolutionNote the list of users in the first screen shot above.  In this case, Wilma Flintstone.  That user was missing an email address in Active Directory.  The solution is to correct the entry in Active Directory to include an email address.

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