000038248 - RSA Archer Weekly/Monthly Notification Not Triggering

Document created by RSA Customer Support Employee on Jan 8, 2020
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Article Number000038248
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 6.6.0.1, 6.6.0.4.  Resolved in 6.7.0.1 but defect may exist in other 6.6.x branches.
IssueWhen attempting to use a Weekly/Monthly setting in the Frequency option for the Delivery Schedule of a Notification, it will not send.  When using the same Notification utilizing the Instantly and Daily options, the Notification sends as expected.
CauseUnknown.  Resolved in 6.7.0.1 but defect may exist in other 6.6.x branches.
WorkaroundSet the Time Zone within the Delivery Schedule in the Notification to match what's listed under the Default Locale and Time Zone under the Installation Settings in the Archer Control Panel (ACP).

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