Article Content
Article Number | 000038253 |
Applies To | RSA Product Set: RSA SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.x |
Issue | The RSA RADIUS log file is reporting the following message: Truncated request (8 bytes) received from n.n.n.n, ignoring authentication request |
Cause | These messages in the RSA RADIUS log file are a result of a RADIUS service monitor in the Citrix NetScaler polling the RSA RADIUS Authentication Manager instance. |
Resolution | See the Citrix documentation to correctly configure the RADIUS service monitor or disable the service health monitor in the Citrix NetScaler. Learn more about Citrix NetScaler RADIUS monitoring information. |
Notes | Download the Citrix Systems NetScaler Gateway RSA SecurID Access Implementation Guide.Testing the RADIUS connection from the Citrix NetScaler
13:01:46.139063 IP 10.x.x.x.31191 > 10.y.y.y.1812: RADIUS, Access-Request (1), id: 0xe2 length: 50 13:01:46.139075 IP 10.x.x.x.53765 > 10.y.y.y.1812: RADIUS, Access-Request (1), id: 0xe2 length: 50 13:01:46.146058 IP 10.y.y.y.1812 > 10.x.x.x.53765: RADIUS, Access-Reject (3), id: 0xe2 length: 20 13:01:46.146062 IP 10.y.y.y.1812 > 10.x.x.x.31191: RADIUS, Access-Reject (3), id: 0xe2 length: 20 These are desired results. They show the Citrix NetScaler is sending an empty/invalid RADIUS authentication request in test, hence the Access-Reject. |