000038195 - Intermittent authentication issue with RSA Authentication Agent 7.4.3 for Windows

Document created by RSA Customer Support Employee on Jan 7, 2020
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Article Number000038195
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.4.3
Platform: Windows
IssueThe RSA Authentication Agent 7.4.3 for Windows queries Microsoft Active Directory (AD) through a Microsoft API to determine AD group membership when the RSA Authentication Agent is configured to require SecurID authentication for a subset of users.
CauseIn some environments, that query intermittently failed but the RSA Authentication Agent did not handle that failure.  As a result, the RSA Authentication Agent did not correctly determine whether or not to challenge the user.
ResolutionRSA Authentication Agent for Windows fixes this issue.  Download the SHA256 value from RSA_Authentication_Agent_7.4.3.166.zip.sha256.rtf.