Issue | When testing the connection to the directory server(s) that are defined in an identity source configured with the Cloud Authentication Service under the Cloud Administration Console > Users > Identity Sources > Edit > Directory Servers > icon, testing fails with one of the following error message shown in the GUI:
- Unable to connect to Active Directory server. Review the configuration details (if the identity source is Active Directory),
or
- Unable to connect to LDAP server. Review the configuration details (if the identity source is LDAP).
The log message shown in the GUI, or alternatively found in the identity router's symplified log which can be viewed from Cloud Administration Console > Platform > Identity Routers > Dropdown arrow next to Edit > View Log, resembles the following:
Service failure [response: ServiceError [code=REMOTE_ERROR, platform=CONTROLLER, reason=LDAP exception occurred getting attributes for the class 'exampleClassName' from LDAP server 'ldap://<IP address of directory server>:<port>'., exceptionClass=com.symplified.adapter.api.userstore.ldap.LdapUserStoreException, stackTrace=com.symplified.adapter.api.userstore.ldap.LdapUserStoreException: LDAP exception occurred getting attributes for the class 'exampleClassName' from LDAP server 'ldap://<IP address of directory server>:<port>'. at com.symplified.adapter.userstores.ldap.LdapUserStoreConnectionImpl.getClassAttributes(LdapUserStoreConnectionImpl.java:1382)
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