|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4 and above
Internal database user(s) cannot be enrolled for the Cloud Authentication Service.
The error happens when an invitation is sent to a user who lives in the internal database.
|Resolution||Confirm that user(s) who will use the RSA SecurID Authenticate app are in an external identity source connected to the Cloud Authentication Service.|
For details on RSA Authentication Manager identity source requirements, see Authentication Manager Version Support.
|Notes||For more information, please see:|
Connect RSA Authentication Manager to the Cloud Authentication Service
Send an RSA SecurID Authenticate Invitation to Users