000038268 - Internal database user(s) cannot be enrolled for the Cloud Authentication Service on RSA Authentication Manager 8.4 for RSA SecurID Authenticate invitation

Document created by RSA Customer Support Employee on Jan 7, 2020
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Article Number000038268
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4 and above
Issue
  • RSA Authentication Manager is connected to the Cloud Authentication Service successfully.
  • An attempt to send an RSA SecurID Authenticate invitation to users throws the following error:

Internal database user(s) cannot be enrolled for the Cloud Authentication Service. 


User-added image
Cause
The error happens when an invitation is sent to a user who lives in the internal database.
ResolutionConfirm that user(s) who will use the RSA SecurID Authenticate app are in an external identity source connected to the Cloud Authentication Service.

For details on RSA Authentication Manager identity source requirements, see Authentication Manager Version Support
NotesFor more information, please see:

Connect RSA Authentication Manager to the Cloud Authentication Service

Send an RSA SecurID Authenticate Invitation to Users

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