|Applies To||RSA Product Set: SecurID|
RSA Product/ Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||Unable to unassign tokens from users. The following error shows in the Security Console:|
"There was a problem processing your request.
Unexpected error during command com.rsa.authmgr.admin.tokenmgt.UnlinkTokensFromPrincipalsCommand execution"
When searching for the user it appears with no assigned tokens, however the token appears as assigned under Authentication > SecurID Tokens.
|Cause||This error happens when an identity source is unlinked and deleted without performing a clean up job. RSA recommends scheduling a cleanup before deleting an identity source from the Operations Console.|
|Resolution||A scheduled clean up job should be performed using the steps below:|
Make sure after the clean up job is completed that the token exists in the unassigned tab under Authentication > SecurID Tokens > Manage Existing