000038229 - Unexpected error from ACE/Agent API for RSA Authentication Agent for PAM

Document created by RSA Customer Support Employee on Jan 14, 2020
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Article Number000038229
Applies ToRSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Agent for PAM
IssueRunning acetest produces the following error on the client side:

Unexpected error from ACE/Agent API

The Authentication Manager activity monitor reports:
Authentication method failed.
CauseRSA Authentication Manager is unable to decrypt the authentication packet.
  1. Create a file called sdopts.rec inside the /var/ace directory.
  2. Enter a line as follows, replacing x.x.x.x with the IP address that is used in the Authentication Manager agent entry.


For example,