|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0, 7.1.1
O/S Version: Red Hat Enterprise Linux
|Issue||Generating or previewing reports in RSA Identity Governance & Lifecycle never complete and show as Loading Data in the RSA Identity Governance & Lifecycle user interface.|
The following error message shows in the stdout.log file:
Please refer to RSA Knowledge Base Article 000030327 --- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the stdout.log file for your specific deployment.
|Cause||This issue occurs if the dejavu fonts required for Jasper Reports cannot be loaded because the font loader package is not installed on the Red Hat Enterprise Linux operating system.|
|Resolution||To resolve this issue, first confirm that you are missing the fontconfig font manager. Once confirmed install the fontconfig font manager.|
If results are returned, this is not your problem cause. Please see the related RSA Knowledge Base Articles listed in the Notes section.
|Notes||See related RSA Knowledge Base Articles:|