Article Content
Article Number | 000038324 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0, 7.1.1 O/S Version: Red Hat Enterprise Linux |
Issue | Generating or previewing reports in RSA Identity Governance & Lifecycle never complete and show as Loading Data in the RSA Identity Governance & Lifecycle user interface. The following error message shows in the stdout.log file:
Please refer to RSA Knowledge Base Article 000030327 --- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the stdout.log file for your specific deployment. |
Cause | This issue occurs if the dejavu fonts required for Jasper Reports cannot be loaded because the font loader package is not installed on the Red Hat Enterprise Linux operating system. |
Resolution | To resolve this issue, first confirm that you are missing the fontconfig font manager. Once confirmed install the fontconfig font manager.
If results are returned, this is not your problem cause. Please see the related RSA Knowledge Base Articles listed in the Notes section.
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Notes | See related RSA Knowledge Base Articles:
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