|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.x, 7.1.x
|Issue||Patching RSA Identity Governance & Lifecycle fails with:|
The patch log file located in $AVEKSA_HOME/<patch-directory-name>/logs shows more information on this error:
if you encounter this error running customizeACM.sh, please see related RSA Knowledge Base Article 000038632 -- customizeACM.sh fails with 'Undeploy failed:' error in RSA Identity Governance & Lifecycle for resolution.
|Cause||The deployed aveksa ear file has a name other than aveksa.ear.|
By default, the RSA Identity Governance & Lifecycle installation, patch/upgrade and customizeACM.sh processes automatically deploy the ear file with the name aveksa.ear and expect the name of the ear file to be aveksa.ear when they go to undeploy the ear.
In cases where the ear file has been deployed manually, it is possible to deploy the ear file with a name other than aveksa.ear. In this case future patching, upgrading and customization of the ear file will fail.
Manually undeploy the current ear file and re-install the patch.
You will see output similar to the following:
This is the reason for the patch failure. The name should be aveksa.ear.
To avoid the problem in the future:
If you are deploying the ear file manually and not through patching, upgrading or customizeACM.sh, ensure that the ear file is deployed as aveksa.ear by following the instructions in RSA Knowledge Base Article 000038351 -- How to manually deploy an aveksa ear file in RSA Identity Governance & Lifecycle.