000037436 - Seeing some differences between the number for Flagged Activities vs Challenged activities in RSA Adaptive Authentication (Cloud) 14.0

Document created by RSA Customer Support Employee on Jan 21, 2020
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Article Number000037436
Applies ToRSA Product Set: Adaptive Authentication (Cloud)
RSA Product/Service Type: Adaptive Authentication (Cloud)
RSA Version/Condition: 14.0


 
IssueIn looking at the event types in Case manager, a user is seeing some differences between the number for Flagged Activities vs Challenged activities. Why is that occurring?
ResolutionIf the customer had rules that were triggered that did not use challenge action, these activities might have been flagged, but no challenge was issued. This could be caused by service disruption and session timeout or transaction timeout as RSA AA Cloud might have lost the transaction and a challenge was not issued. You will often see a risk score of 0 for these transactions.

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