000038373 - Invalid content type error when uploading attachments to change requests in RSA Identity Governance & Lifecycle 

Document created by RSA Customer Support Employee on Jan 23, 2020Last modified by RSA Customer Support Employee on Feb 14, 2020
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Article Number000038373
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
IssueWhen uploading a file attachment to a change request in RSA Identity Governance & Lifecycle, the following error occurs and the upload fails:
Invalid Content Type

We have seen this problem with file extensions .msg, .eml, and .csv.

The following example illustrates the issue.
  1. In the RSA Identity Governance & Lifecycle user interface go to Requests > Requests and select any change request which is not in a Completed State.
  2. Under Attachments, click on the Choose File option and select an email (.msg file extension) to be uploaded.  

User-added image


  1. Click on Upload Attachment and notice the error message.

User-added image

CauseThis is a known issue reported in engineering ticket ACM-101510.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P05
  • RSA Identity Governance & Lifecycle 7.2

Post upgrade additional steps:

After patching/upgrading RSA Identity Governance & Lifecycle, additional steps are required to resolve this issue. 

  1. In the RSA Identity Governance & Lifecycle user interface, go to Admin > User Interface > Files tab > and choose Mime Type from the drop down menu.
  2. Upload the file attached to this RSA Knowledge Base Article called mimetype.map. This file contains the below content:


  1. Go back to your change request and upload the attachment that you were previously unable to upload.