Article Content
Article Number | 000038374 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.4 and above |
Issue | Restoring a backup fails with the following error in the Advanced Status view in the Operations Console: Starting RADIUS clean-up.. Stopping RADIUS server Setting RADIUS to primary... Failed to set RADIUS to primary. Failed to set RADIUS to primary. An error occurred that prevented the system from being restored. THe backup file that you selected to restore your system is /opt/rsa/am/backup/202001221139.RSAbackup
Error: Failed to clean-up RADIUS Reviewing the ops-console.log from the Troubleshooting logs shows the following messages recorded: @@@2020-01-22 11:42:50,673 ERROR [RestoreBackup] GUILog.traceException(587) | exception: com.rsa.common.DataNotFoundException: No configuration data found for scope 0000-Global-0000 and section auth_manager.remote.backup.copy.timeout.sec% at com.rsa.ims.configuration.dal.sql.ConfigurationSqlImpl.getConfigData(ConfigurationSqlImpl.java:505) at com.rsa.ims.web.operationsconsole.utils.DiskUtil.getRemoteBackupCopyTimeout(DiskUtil.java:516) at com.rsa.ims.web.operationsconsole.utils.DiskUtil.runCommand(DiskUtil.java:487) at com.rsa.ims.web.operationsconsole.utils.DiskUtil.copyLinuxFile(DiskUtil.java:459) at com.rsa.ims.web.operationsconsole.utils.DiskUtil.copyFile(DiskUtil.java:441) at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemRestoreTask.performSystemRestore(SystemRestoreTask.java:162) at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemRestoreTask.execute(SystemRestoreTask.java:62) at com.rsa.ims.operationsconsole.admin.taskmgr.TaskManager.executeTasks(TaskManager.java:42) at com.rsa.ims.operationsconsole.admin.impl.OCManageBackupImpl$1RestoreBackupThread.run(OCManageBackupImpl.java:576) at java.lang.Thread.run(Thread.java:748) @@@2020-01-22 11:44:42,024 ERROR [RestoreBackup] GUILog.traceException(587) | exception: com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to set RADIUS to primary. at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.setSBRToPrimary(CleanupRadiusDataTask.java:157) at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.performRadiusCleanUp(CleanupRadiusDataTask.java:135) at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.execute(CleanupRadiusDataTask.java:66) at com.rsa.ims.operationsconsole.admin.taskmgr.TaskManager.executeTasks(TaskManager.java:42) at com.rsa.ims.operationsconsole.admin.impl.OCManageBackupImpl$1RestoreBackupThread.run(OCManageBackupImpl.java:576) at java.lang.Thread.run(Thread.java:748) Caused by: java.util.concurrent.TimeoutException at java.util.concurrent.FutureTask.get(FutureTask.java:205) at com.rsa.ims.externalprocess.util.process.ProcessBuilderUtil.waitForProcess(ProcessBuilderUtil.java:221) at com.rsa.ims.externalprocess.util.process.ProcessBuilderUtil.checkProcessResults(ProcessBuilderUtil.java:196) at com.rsa.ims.externalprocess.util.process.ProcessBuilderUtil.executeOSCommand(ProcessBuilderUtil.java:80) at com.rsa.ims.externalprocess.util.process.ConfigurationServiceCaller.executeConfigureProcess(ConfigurationServiceCaller.java:162) at com.rsa.ims.externalprocess.util.process.ConfigurationServiceCaller.runConfigureGoal(ConfigurationServiceCaller.java:85) at com.rsa.ims.externalprocess.util.process.ConfigurationServiceCaller.runConfigureGoal(ConfigurationServiceCaller.java:47) at com.rsa.ims.web.operationsconsole.utils.RadiusUtils.executeConfigGoal(RadiusUtils.java:174) at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.setSBRToPrimary(CleanupRadiusDataTask.java:153) ... 5 more @@@2020-01-22 11:44:42,099 ERROR [RestoreBackup] GUILog.traceException(587) | exception: com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to clean up RADIUS. at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.execute(CleanupRadiusDataTask.java:73) at com.rsa.ims.operationsconsole.admin.taskmgr.TaskManager.executeTasks(TaskManager.java:42) at com.rsa.ims.operationsconsole.admin.impl.OCManageBackupImpl$1RestoreBackupThread.run(OCManageBackupImpl.java:576) at java.lang.Thread.run(Thread.java:748) Caused by: com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to set RADIUS to primary. at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.setSBRToPrimary(CleanupRadiusDataTask.java:157) at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.performRadiusCleanUp(CleanupRadiusDataTask.java:135) at com.rsa.ims.operationsconsole.admin.backup.tasks.CleanupRadiusDataTask.execute(CleanupRadiusDataTask.java:66) ... 3 more |
Cause | The root cause of this issue is currently unknown. |
Workaround | To resolve the issue, run the RADIUS reconfiguration utility following the below steps.
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