Article Content
Article Number | 000038308 |
Applies To | RSA Product Set: RSA NetWitness Platform RSA Product/Service Type: NetWitness GUI RSA Version/Condition: 11.X Platform: CentOS O/S Version: 7 |
Issue | When Active Directory groups were removed and re-added in ADMIN->Security->External Group Mapping page, Existing external user account (without domain) gets authentication error while logging in to NetWitness GUI. However, UserPrincipleName (USER@DOMAIN.COM) able to login GUI. |
Cause | This issue is due to existing external user account conflict. |
Resolution | When external user first time logs in to GUI, useraccount will be created automatically in ADMIN->Security->Users page. When Active Directory groups removed and re-added. The user account should be recreated during the first login. Please follow the below steps to allow User (without domain) to login GUI.
|