|Applies To||RSA Product Set: RSA NetWitness Platform|
RSA Product/Service Type: NetWitness GUI
RSA Version/Condition: 11.X
O/S Version: 7
|Issue||When Active Directory groups were removed and re-added in ADMIN->Security->External Group Mapping page, Existing external user account (without domain) gets authentication error while logging in to NetWitness GUI.|
However, UserPrincipleName (USER@DOMAIN.COM) able to login GUI.
|Cause||This issue is due to existing external user account conflict.|
|Resolution||When external user first time logs in to GUI, useraccount will be created automatically in ADMIN->Security->Users page.|
When Active Directory groups removed and re-added. The user account should be recreated during the first login.
Please follow the below steps to allow User (without domain) to login GUI.