|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.1.0, 7.1.1
|Issue||Account Reviews in RSA Identity Governance & Lifecycle show accounts as having entitlements but when you click on Maintain, the review says the account has no entitlements. Further errors occur if you attempt to maintain the account using a bulk action and the account review cannot be completed.|
The example below illustrates this issue:
There are no entitlements in this account.
The request could not be handled.
Error - java.lang.NullPointerException
The aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) has the following error:
Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment if you are on a WildFly cluster or a non-WildFly platform.
|Cause||The significant error that indicates the problem cause is:|
Starting in RSA Identity Governance & Lifecycle 7.1.0 P05, new custom attributes for business sources were added. These attributes are defined with data types CAS11 through CAS35 and are added by going to Admin > Attributes > Business Source tab > Edit > Add Attribute. The problem occurs because the feature to add the additional business source attributes was not completed and does not populate the new attributes into all the appropriate places.
This is a known issue reported in engineering ticket ACM-99694.
|Resolution||This issue is resolved in RSA Identity Governance & Lifecycle 7.2. The fix prevents this problem from occurring but if the problem has already occurred, the workaround is necessary.|
|Workaround||Remove all business source custom attributes that have been defined using data types CAS11 through CAS35.|
Please contact RSA Identity Governance & Lifecycle Support for the steps needed to remove these custom attributes and mention this RSA Knowledge Base Article ID 000038391 for reference.