on Jan 30, 2020There are several options that provide you with help as you need it for installing and using NetWitness Platform:
- See documentation for all aspects of NetWitness Platform here: https://community.rsa.com/community/products/netwitness/documentation
- Use the Search and Ask it fields in RSA Link to find specific information here: https://community.rsa.com/welcome
- If you need further information, contact Customer Care.
If you contact Customer Care, you should be at your computer. Be prepared to give the following information:
- The version number of the RSA NetWitness Platform product or application you are using.
- The type of hardware you are using.
Use the following contact information if you have any questions or need assistance.
| RSA Link | https://community.rsa.com In the main menu, click My Cases from the list at the bottom of the browser. |
| Phone | 1-800-995-5095, option 3 |
| International Contacts | http://www.emc.com/support/rsa/contact/phone-numbers.htm |
| Community | https://community.rsa.com/community/support |
| Basic Support | Technical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday. |
| Enhanced Support | Technical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only. |
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