There are several options that provide you with help as you need it for installing and using NetWitness Platform:
- See documentation for all aspects of NetWitness Platform here: https://community.rsa.com/community/products/netwitness/documentation
- Use the Search and Ask it fields in RSA Link to find specific information here: https://community.rsa.com/welcome
- If you need further information, contact Customer Care.
If you contact Customer Care, you should be at your computer. Be prepared to give the following information:
- The version number of the RSA NetWitness Platform product or application you are using.
- The type of hardware you are using.
Use the following contact information if you have any questions or need assistance.
|RSA Link||https://community.rsa.com In the main menu, click My Cases from the list at the bottom of the browser.|
|Phone||1-800-995-5095, option 3|
|Basic Support||Technical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.|
|Enhanced Support||Technical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.|