NW: Troubleshooting for User Setup

Document created by RSA Information Design and Development Employee on Jan 30, 2020Last modified by RSA Information Design and Development Employee on Apr 23, 2020
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This section describes common issues that users may face during setup and provides basic troubleshooting information.

Basic Troubleshooting Tips for User Setup.

The following table provides basic troubleshooting tips that may be helpful for user setup in NetWitness Platform.

                               
ProblemTroubleshooting Tip

When I log in to NetWitness Platform, I see the wrong default view.

Verify that the correct default view is set in the Default Landing Page field in your user preferences. If you select the Monitor view, you can select the predefined dashboard that is most appropriate for your SOC role. You can also import or create your own dashboard.

I see the correct view, but the metadata does not load.

Make sure that you are using the latest version of the browser. If that does not work, try using another browser. For example, if you are using Safari, try using Firefox or Chrome.

I am using Internet Explorer 10 and I get the following error:
The page can't be displayed.

NetWitness Platform supports current versions of Firefox, Chrome, and Safari. Internet Explorer is no longer supported.

When I log in, I cannot see anything.

See your administrator, you may need a user role assigned to your account or additional troubleshooting.

I can't see where to change my default landing page.

Go to the User Preferences in the Respond view or Events view (formerly Event Analysis view) or see your administrator.

Analyst User Interface Dashlet Issue

                  
Problem Cause

Solution

I see the following error message on my dashboard: "The underlying chart for this dashlet is unavailable."

This scenario occurs on an Analyst UI deployment when an Analyst creates a dashboard on one NetWitness Server, logs in to another NetWitness Server, and tries to view a dashboard that the Analyst did not share.Share the dashboard to view the data. For more information, see Sharing a Dashboard.

 

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