The RSA SecurID Authenticate app performs compliance checks to ensure the device is not jailbroken or rooted before allowing use of the app. If the Authenticate app detects that a device is jailbroken or rooted, the app displays a "Device Not Compliant" message and prevents use of the app.
This message displays when users open the app (for example, to complete device registration or an authentication request) and in interactive notifications for Approve.
Instruct your users to not use jailbroken or rooted devices. If the "Device Not Compliant" message displays on a device that a user reports is not jailbroken or rooted, instruct the user to email you the logs for the device using the link in the message. Then provide these logs to RSA Customer Support.