You must contact Customer Support (https://community.rsa.com/docs/DOC-1294) to troubleshoot problems. You know there is a problem if any <host-id> does not return a SuccessStatus. Success indicates that certificates were reissued for a host.
Argument Options Used for Troubleshooting
You use the following argument options with cert-reissue --host-all to troubleshoot problems.
You can run cert-reissue --host--all<arguments> multiple times without an adverse effect.
Problems and How to Troubleshoot Them
This section describes solutions to problems that you may encounter when running the cert-reissue command to reissue certificates with suggested causes and solutions.
|Error Message|| |
|Cause||cert-reissue --host-all failed because one or more hosts are offline or one or more run time services are unreachable. You can force this command to run in spite of this error by specifying the --skip-health-checks option, that is:|
|Error Message|| |
cert-reissue -host-all command string failed because one or more hosts are running a version earlier than 18.104.22.168
Update the host to 11.4 or later and run cert-reissue for that host again.
|Cause||cert-reissue command completed on NW Server host however one or more triggers failed. This aborted the cert-reissue command for other hosts.|
Address all the errors and run the cert-reissue --host--all<arguments> command string again.
|Cause||One or more hosts did not pass system health checks. In addition, one or more of the unhealthy hosts are running core services, which will result in the NW Server host cert-reissue to fail (because of failed triggers explained above). By disabling health checks and trigger errors, you can continue the process and reissue certificates for the remaining hosts. The NW Server host Status is reported as Partial because the cert-reissue command completed for the NW Server but downstream triggers failed for other hosts.|
Manually refresh the failed core hosts (to synchronize trust peers).
Submit the following command string to reissue certificates for healthy hosts.