000038399 - Import of an AFX connector does not show the display name of the connector in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Feb 3, 2020Last modified by RSA Customer Support Employee on Feb 25, 2020
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Article Number000038399
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
IssueWhen importing an AFX connector, the import shows a connector name that you do not recognize. You were expecting to see a different connector name.

In the following example, an AFX connector named Dog-Prod_1 is exported. When the connector package is imported into another system, the only name available for import is Dog-Conn_1.
  1. The below AFX connector named Dog-Prod_1 is exported.

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  1. When importing the Dog-Prod_1 AFX connector, the import says Dog-Conn_1. There is no other column name that can be displayed under Table Options > Columns tab.

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  1. A review of the XML file that contains the connector definition, shows the <name> of the connector as Dog-Conn_1 and the <displayName> as Dog-Prod_1.

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CauseThe name of the AFX connector has been changed (AFX > Connectors > {connector name} > Edit).

If you edit an AFX connector and change the name, it is actually only the display name that gets changed. The original name cannot be changed because it is the unique identifier for the connector. The problem is that when you import the connector, it shows the unique name rather than the display name. In the example, the AFX connector name has been changed from Dog_Conn_1 to Dog-Prod_1.

This is a known issue reported in engineering ticket ACM-103127.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundDetermine the name of the connector to be imported by looking in the XML file that contains the connector definition.

For example,
  1. In Windows extract the connector package. This will create a directory with the same name as the package.
  2. Go the connector package directory just created.
  3. Go to acmExportConnector connector CONNECTOR.  
  4. Edit Connector.xml.

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  1. Under the <connector> section note the <name> and <displayName> of the connector. 
  2. <displayName> is the name as you know it listed under AFX > Connectors. In this example: Dog-Prod_1.
  3. <name> is the name of the connector as shown during the connector import. In this example: Dog-Conn_1.
  4.  Import the connector again using the <name> of the connector: Dog-Conn_1.