Release Notes 11.3.2.1: Contacting Customer Care

Document created by RSA Information Design and Development Employee on Feb 4, 2020Last modified by RSA Product Team on Feb 10, 2020
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When you contact Customer Care, you should be at your computer. Be prepared to give the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

RSA Linkhttps://community.rsa.com/
Phone1-800-995-5095, option 3
International Contactshttp://www.emc.com/support/rsa/contact/phone-numbers.htm
Communityhttps://community.rsa.com/community/rsa-customer-support
Basic SupportTechnical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.
Enhanced SupportTechnical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.

 

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