000038424 - ASR fails to generate with 'ORA-31011: XML parsing failed' and 'LPX-00225: end-element tag "ROWSET" does not match start-element tag "APPLICATION_NAME" ' errors in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Feb 5, 2020•Last modified by RSA Customer Support Employee on Feb 14, 2020
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Article Number000038424
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 
IssueAn Aveksa Statistics Report (ASR) cannot be generated in RSA Identity Governance & Lifecycle.

The RSA Identity Governance & Lifecycle user interface (Admin > Diagnostics) shows all Statistic Reports with a status of Generating.
 
User-added image


The aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) has the following errors:


10/13/2019 18:22:21.636 ERROR (SystemReport) [com.aveksa.server.system.SystemReport] 
Exception checking for internal table usage in collectors
java.lang.NullPointerException
at com.aveksa.server.system.SystemReport.appendCollectorContainerName(SystemReport.java:359)
at com.aveksa.server.system.SystemReport.appendCollectorRow(SystemReport.java:346)
at com.aveksa.server.system.SystemReport.checkCollector(SystemReport.java:332)
at com.aveksa.server.system.SystemReport.checkForSuspiciousCollectors(SystemReport.java:315)
at com.aveksa.server.system.SystemReport.getDBLockdownInfo(SystemReport.java:226)
at com.aveksa.server.system.SystemReport.backgroundGenerateReport(SystemReport.java:121)
at com.aveksa.server.system.SystemReport.access$000(SystemReport.java:52)
at com.aveksa.server.system.SystemReport$1.run(SystemReport.java:71)
at java.lang.Thread.run(Thread.java:748)
10/13/2019 18:24:43.210 INFO (SystemReport) [com.aveksa.server.db.persistence.PersistenceServiceProvider] 
executeCallableStatement giving up after hitting SQLException: 
ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 11325
LPX-00225: end-element tag "ROWSET" does not match start-element tag "APPLICATION_NAME"
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 257
ORA-06512: at line 1


Please refer to RSA Knowledge Base Article  000030327 -- Arrtifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment if you are on a WildFly cluster or a non-WildFly platform.
 
CauseThis is a known issue reported in engineering ticket ACM-101728.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P05
  • RSA Identity Governance & Lifecycle 7.2
WorkaroundThe ASR may be run from the Linux command line. Please see RSA Knowledge Base Article 000027912 -- How to create an Aveksa Statistics Report (ASR) from the Linux command line using SQL in RSA Identity Governance & Lifecycle for this workaround.
 

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