000038432 - ASR fails to generate with an 'ORA-31011: XML parsing failed ORA-06512: at "AVUSER.SYSTEM_REPORT", line 245' error in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Feb 5, 2020Last modified by RSA Customer Support Employee on Apr 15, 2020
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Article Number000038432
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0
 
IssueAn Aveksa Statistics Report (ASR) cannot be generated in RSA Identity Governance & Lifecycle.

The RSA Identity Governance & Lifecycle user interface (Admin > Diagnostics) shows all Statistics Reports with a status of Generating.
 
User-added image


The aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log) has the following errors:


04/01/2019 00:09:40.900 INFO (SystemReport) [com.aveksa.server.db.persistence.PersistenceServiceProvider]
executeCallableStatement giving up after hitting SQLException: ORA-31011: XML parsing failed
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 245
ORA-06512: at line 1


04/01/2019 00:09:40.902 WARN (SystemReport) [org.hibernate.engine.jdbc.spi.SqlExceptionHelper] SQL Error: 31011, SQLState: 99999
04/01/2019 00:09:40.903 ERROR (SystemReport) [org.hibernate.engine.jdbc.spi.SqlExceptionHelper] ORA-31011: XML parsing failed
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 245
ORA-06512: at line 1


04/01/2019 00:09:40.906 ERROR (SystemReport) [com.aveksa.server.system.SystemReport] ASR Params:
[Lcom.aveksa.server.db.ProcedureParameter;@5c98455f
com.aveksa.server.db.PersistenceException: java.sql.SQLException: ORA-31011: XML parsing failed
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 245
ORA-06512: at line 1


at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1534)
at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1469)
at com.aveksa.server.db.PersistenceManager.runStoredProcedure(PersistenceManager.java:269)
at com.aveksa.server.system.SystemReport.backgroundGenerateReport(SystemReport.java:136)
at com.aveksa.server.system.SystemReport.access$000(SystemReport.java:53)
at com.aveksa.server.system.SystemReport$1.run(SystemReport.java:72)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.sql.SQLException: ORA-31011: XML parsing failed
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 245
ORA-06512: at line 1


at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:450)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:399)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:1059)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:522)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:257)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:587)
at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:220)
at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:48)
at oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.java:938)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1150)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:4798)
at oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.java:4901)
at oracle.jdbc.driver.OracleCallableStatement.execute(OracleCallableStatement.java:5631)
at oracle.jdbc.driver.OraclePreparedStatementWrapper.execute(OraclePreparedStatementWrapper.java:1385)
at org.jboss.jca.adapters.jdbc.WrappedPreparedStatement.execute(WrappedPreparedStatement.java:442)
at com.aveksa.server.db.persistence.work.PersistenceServiceBaseWork.executeCallableStatement(PersistenceServiceBaseWork.java:36)
at com.aveksa.server.db.persistence.work.StoredProcedureCallWork.execute(StoredProcedureCallWork.java:80)
at org.hibernate.jdbc.WorkExecutor.executeWork(WorkExecutor.java:37)
at org.hibernate.internal.SessionImpl$3.accept(SessionImpl.java:2134)
at org.hibernate.internal.SessionImpl$3.accept(SessionImpl.java:2131)
at org.hibernate.engine.jdbc.internal.JdbcCoordinatorImpl.coordinateWork(JdbcCoordinatorImpl.java:332)
at org.hibernate.internal.SessionImpl.doWork(SessionImpl.java:2153)
at org.hibernate.internal.SessionImpl.doWork(SessionImpl.java:2138)
at com.aveksa.server.db.persistence.PersistenceServiceProvider.runStoredProcedure(PersistenceServiceProvider.java:1512)
... 6 more
04/01/2019 00:09:40.907 ERROR (SystemReport) [SystemErr] Exception in thread "SystemReport"
04/01/2019 00:09:40.924 ERROR (SystemReport) [SystemErr] java.lang.RuntimeException:
com.aveksa.server.db.PersistenceException: java.sql.SQLException: ORA-31011: XML parsing failed
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 245
ORA-06512: at line 1



Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
 
CauseThis is a known issue reported in engineering ticket ACM-103677.
 
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
 
WorkaroundThe ASR may be run from the Linux command line. Please see RSA Knowledge Base Article 000027912 -- How to create an Aveksa Statistics Report (ASR) from the Linux command line using SQL in RSA Identity Governance & Lifecycle for this workaround.
 

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