Article Content
Article Number | 000038449 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.1.0, 7.1.1, 7.2.x |
Issue | After upgrading or patching RSA Identity Governance & Lifecycle, the application is running but workflows are inaccessible. In the RSA Identity Governance & Lifecycle user interface, navigate to Requests > Workflows > any tab > {workflow name} or Requests > Requests > {request name} > Processing Workflow. Invalid Request The following error is logged to the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log):
You allocate more memory to java, finish the upgrade and restart RSA Identity Governance & Lifecycle but the problem remains. Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. |
Cause | The significant error in this case is: java.lang.OutOfMemoryError: Java heap space Running out of memory can cause unpredictable behavior. In this case, running out of space caused the workflows to be inaccessible. |
Resolution | The resolution to this issue depends on the symptom(s) encountered when running out of Java heap space. See the Workraround section in this RSA Knowledge Base Article for possible solutions. |
Workaround | In this case redeploying the workflow architect ear file and restarting RSA Identity Governance & Lifecycle solved the issue.
If the RSA Identity Governance & Lifecycle workflow architect ear file is deployed, it needs to be undeployed. If the ear file is already undeployed, skip to step 4 if standalone and step 5 if clustered.
If this does not resolve your issue, please contact RSA Identity Governance & Lifecycle Support for further assistance. |