000038449 - Invalid Request error accessing workflows after patching/upgrading RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Feb 10, 2020•Last modified by RSA Customer Support Employee on Feb 11, 2020
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Article Number000038449
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 
Issue
After upgrading or patching RSA Identity Governance & Lifecycle, the application is running but workflows are inaccessible. In the RSA Identity Governance & Lifecycle user interface, navigate to Requests > Workflows > any tab > {workflow name} or Requests > Requests > {request name} > Processing Workflow.
 


Invalid Request

 

User-added image



The following error is logged to the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log):
 

2020-01-16 10:14:18,216 [Worker_alertq#Role#jdbc/avdb_6] ERROR com.workpoint.queue.work.AlertQWorker - 
Exception caught during alert evaluation. 
Alert 'DependencyCheckToCompleteWorkItem', AlertID=76:WPDS, JobID=4760:WPDS, ProcessRef='WF_FF_17', 
WorkItem=55970:WPDS:1, FIFO=19787464 (offset=836646ms)
Exception was: java.lang.OutOfMemoryError: Java heap space
java.lang.OutOfMemoryError: Java heap space


You allocate more memory to java, finish the upgrade and restart RSA Identity Governance & Lifecycle but the problem remains.

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment if you are on a WildFly cluster or a non-WildFly platform.
 
CauseThe significant error in this case is:
 
java.lang.OutOfMemoryError: Java heap space


Running out of memory can cause unpredictable behavior. 
 
ResolutionRedeploy the workflow architect ear file and restart RSA Identity Governance & Lifecycle.
  1. Determine if the workflow architect ear file is currently deployed:


$AVEKSA_HOME/wildfly/bin/jboss-cli.sh -c --controller="127.0.0.1:9999" --command="deployment-info"


If the RSA Identity Governance & Lifecycle workflow architect ear file is deployed, it needs to be undeployed. If the ear file is already undeployed, skip to step 4 if standalone and step 5 if clustered.


  1. Undeploy the workflow architect ear file (Standalone)


$AVEKSA_HOME/wildfly/bin/jboss-cli.sh -c --controller="127.0.0.1:9999" --command="undeploy aveksaWFArchitect.ear"


  1. Undeploy the workflow architect ear file (Cluster)


$AVEKSA_HOME/wildfly/bin/jboss-cli.sh -c --controller="127.0.0.1:9999" --command="undeploy aveksaWFArchitect.ear 
--server-groups=img-server-group"


  1. Deploy the workflow ear file (Standalone).


$AVEKSA_HOME/wildfly/bin/jboss-cli.sh -c --controller="127.0.0.1:9999" 
--command="deploy $AVEKSA_HOME/Aveksa_<patch-directory>/aveksaWFArchitect.ear"


  1. Deploy the workflow ear file (Cluster)


$AVEKSA_HOME/wildfly/bin/jboss-cli.sh -c --controller="127.0.0.1:9999" 
--command="deploy $AVEKSA_HOME/Aveksa_<patch-directory>/aveksaWFArchitect.ear --server-groups=img-server-group"


  1. Restart RSA Identity Governance & Lifecycle


acm restart


 

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