RSA Link Service Interruption: February 11th

Document created by RSA Link Team Employee on Feb 11, 2020•Last modified by RSA Link Admin on Feb 11, 2020
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16:43 EST Update:
The issue has been resolved by the vendor. Performing a full refresh of the website (Ctrl+F5 or Cmd+R) should allow the website to render properly. If not, clearing your browser cache (Ctrl+Shift+Del or Cmd+Shift+Del) will resolve the issue.

RSA Link and other RSA online portals such as myRSA and the Case Management portal are currently experiencing a service interruption involving both its single sign-on (SSO) and its core functionality.

 

 

Users that log in are generally able to complete the login process but are then routed to a Single Sign-on Error page or shown a similar error message, depending on the platform. RSA employees are immediately shown an "RSA SecurID Error" message upon entering their username.

 

 

Users are also experiencing severe display issues throughout the website, which is due to a larger platform issue actively being addressed by the vendor.

 

 

This issue is being actively investigated in order to resolve it as urgently as possible, and updates to the issue will be posted in this advisory throughout the process.

 

 

If you have any questions or concerns regarding this information, please contact RSA Customer Support.

 

 

Please accept our apology for any inconvenience this may cause.

 

 

Thank you,

RSA Link Team

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