Article Content
Article Number | 000038467 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.2.1 to 8.2.1.8 |
Issue | This article is version-specific and relates only to RSA Authentication Manager servers running 8.2 SP1 (8.2.1) to 8.2.1.8 (8.2 SP1 patch 8).
2020-01-27 09:58:31,752 [0x7ff38b8ca8c0] INFO (../src/ConnectionHandler/ConnectionHandler.cpp:444) - The response is {"context":{"authnAttemptId":"5d14599e-7fc5-4dd7-8f2d-9b50cffb1d92","messageId":"23579bf8-e892-40fe-b0a3-ea121e889163","inResponseTo":"dd8e69e4-411d-11ea-a362-005056aadaee"}, "credentialValidationResults":[{"methodId":"SECURID","methodResponseCode":"FAIL","methodReasonCode":"VERIFY_ERROR","authnAttributes":[]}], "attemptResponseCode":"FAIL","attemptReasonCode":"VERIFY_ERROR","challengeMethods":{"challenges":[]}}
2020-02-07 10:08:02,231, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (SecurIDHandler.java:68), trace.com.rsa.authmgr.rest.runtime.SecurIDHandler, INFO, acerest.rsalocal.com,,,,Exception while getting IP Address for the agent 'example.rsatest.local': java.net.UnknownHostException: example.rsatest.local |
Cause |
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Resolution | Upgrade RSA Authentication Manager server to 8.3 or higher. |
Workaround | As a workaround, try the following:
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Notes | Also verify:
# :: 0 UDP Protocol # :: 1 SID REST Service # :: 2 MFA REST Service # default value is 0 OPERATION_MODE=1 |