000038455 - Methods to monitor the RSA SecurID Access Cloud Authentication Service and Identity Routers

Document created by RSA Customer Support Employee on Feb 12, 2020
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Article Number000038455
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: RSA SecurID Access Cloud Authentication
IssueThis article discusses various ways to obtain information from the RSA SecurID Access Cloud Authentication Service and identity router(s) that can be used to monitor their statuses.

Monitoring the Cloud Authentication Service

  • The Cloud Administration Health Check API can be used to query the status of the Cloud Authentication status.
  • Uptime for the administration and authentication services of the RSA SecurID Access Cloud Authentication Service can be viewed at http://status.securid.com/.
  • Service notifications for RSA SecurID Access regarding maintenance activity and service incidents to the RSA SecurID Access Cloud Authentication Service can be subscribed to on RSA Link. To subscribe: 
    1. Launch the RSA SecurID Access Service Notifications page on RSA Link (Login is required).
    2. Click the red Follow button on the upper right of the page.
    3. Select both the Following and Inbox options. This enables email notifications for new and updated service notifications.

Monitoring Identity Routers

  1. Go to Cloud Administration Console > Platform > Clusters.
  2. Confirm that SSO Agent is set to Enabled for the cluster in which the IDR is located.

For more information about the status servlet, review Identity Router Status Servlet Report.