on Feb 18, 2020The following documentation is provided with this release.
| Document | Location |
|---|---|
| NetWitness Platform 11.4 Product Documentation | |
| NetWitness Platform Hardware Setup Guides | |
| RSA Content for NetWitness Platform | RSA Content for the RSA NetWitness Platform |
Known Issues
Issues that remain unresolved in this release are documented here: RSA NetWitness Platform Known Issues. Wherever a workaround is available, it is noted or referenced in detail.
Feedback on Product Documentation
You can send an email to sahelpfeedback@emc.com to provide feedback on RSA NetWitness Platform documentation.
Support Information
There are several options that provide you with help as you need it for installing and using NetWitness Platform:
-
See documentation for all aspects of NetWitness Platform here:
RSA NetWitness Platform Online Documentation - Use the Search and Ask it fields in RSA Link to find specific information here:
Welcome to RSA Link -
If you need further information, contact Customer Care.
If you contact Customer Care, you should be at your computer. Be prepared to give the following information:
-
The version number of the RSA NetWitness Platform product or application you are using.
- The type of hardware you are using.
Use the following contact information if you have any questions or need assistance.
| RSA Link | https://community.rsa.com In the main menu, click My Cases. |
| Phone | 1-800-995-5095, option 3 |
| International Contacts | How to contact RSA Customer Support |
| Community | RSA Customer Support |
| Basic Support | Technical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday. |
| Enhanced Support | Technical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only. |
