Release Notes Contacting Customer Care

Document created by RSA Information Design and Development Employee on Feb 18, 2020Last modified by RSA Information Design and Development Employee on Jul 31, 2020
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There are several options that provide you with help as you need it for installing and using NetWitness Platform:

If you contact Customer Care, you should be at your computer. Be prepared to give the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

RSA Link In the main menu, click My Cases from the list at the bottom of the browser.
Phone 1-800-995-5095, option 3
International Contacts
Basic SupportTechnical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.
Enhanced SupportTechnical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.

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