000038488 - Unable to receive packets on a virtual log decoder interface that is using a VLAN on NetWitness Platform

Document created by RSA Customer Support Employee on Feb 20, 2020
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Article Number000038488
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Core Appliance
RSA Version/Condition:
IssueNot able to see traffic that is configured on a VLAN switch being sent to a virtual log decoder.
ResolutionCheck your ports configuration for your network connection.  If you are using a switch that uses multiple VLAN destinations a VLAN ID may need to be set.  Verify that the VLAN ID is not set to none, in the following screenshot you see it set to All:

VLAN ID (Optional): All
Also below is the reference on assigning a VLAN ID to an ESXi host: