000038488 - Unable to receive packets on a virtual log decoder interface that is using a VLAN on NetWitness Platform

Document created by RSA Customer Support Employee on Feb 20, 2020
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Article Number000038488
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 11.3.2.0
 
IssueNot able to see traffic that is configured on a VLAN switch being sent to a virtual log decoder.
ResolutionCheck your ports configuration for your network connection.  If you are using a switch that uses multiple VLAN destinations a VLAN ID may need to be set.  Verify that the VLAN ID is not set to none, in the following screenshot you see it set to All:

VLAN ID (Optional): All
Also below is the reference on assigning a VLAN ID to an ESXi host:
https://docs.vmware.com/en/VMware-vSphere/5.5/com.vmware.vsa.doc/GUID-6A7C75BF-67F9-4517-9BC2-613E2D928CF9.html

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