000038360 - RSA SecurID Access identity router will not start after reboot on Microsoft Hyper-V

Document created by RSA Customer Support Employee on Feb 21, 2020
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Article Number000038360
Applies ToRSA Product Set: RSA SecurID Access
RSA Product/Service Type: Identity Router
IssueThe identity router services will not start after reboot on Microsoft Hyper-V because Hyper-V sees that the NIC card configurations are changed from eth0 and eth1 to eth2 and eth3.
CauseThe Hyper-V virtual machine has a Dynamic MAC address on the Ethernet NIC, which changed after reboot or live migration. The IDR machine loses its network configurations as the Linux operating system binds the IP configurations to the MAC address.
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WorkaroundAs a workaround, redeploy the IDR on Hyper-V and configure the MAC address settings to use a static MAC address rather than dynamic.