on Feb 21, 2020Article Content
| Article Number | 000038360 |
| Applies To | RSA Product Set: RSA SecurID Access RSA Product/Service Type: Identity Router |
| Issue | The identity router services will not start after reboot on Microsoft Hyper-V because Hyper-V sees that the NIC card configurations are changed from eth0 and eth1 to eth2 and eth3. |
| Cause | The Hyper-V virtual machine has a Dynamic MAC address on the Ethernet NIC, which changed after reboot or live migration. The IDR machine loses its network configurations as the Linux operating system binds the IP configurations to the MAC address. |
| Workaround | As a workaround, redeploy the IDR on Hyper-V and configure the MAC address settings to use a static MAC address rather than dynamic. |