000038441 - Unable to register an RSA SecurID Access SSO application in the Cloud Administration Console

Document created by RSA Customer Support Employee on Feb 21, 2020
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Article Number000038441
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Cloud/SSO
IssueUsers are unable to register a new SSO application.

The following error displays when trying to save the application:

An error occurred while saving status changes


User-added image
CauseThis error message appears if there is a proxy server on the network that is blocking the upload of certain files. This can include the certificates of the Signing SAML response signature. The certificates (private key, certificate load), may appear to have loaded successfully, but they did not.
ResolutionTo resolve this issue:
  1. Upload the certificate from an external network.
  2. Disable the proxy on the browser, if possible.