Article Content
Article Number | 000038501 |
Applies To | RSA Product Set: RSA SecurID Access RSA Product/Service Type: Cloud |
Issue | After enabling additional (step-up) authentication for the Cloud Administration Console, or after changing a setting, such as the Access Policy for additional authentication or the Assurance Level that it uses, one or more administrators are unable to log in to the Cloud Administration Console. The following error shows when attempting to log in to the console after using the Forgot Password link: Authentication failed |
Cause | The Access Policy that is configured for step-up authentication denies the authentication. Some examples of why this may occur include:
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Resolution | Follow the instructions for Troubleshooting Cloud Administration Console Issues to resolve the issue. |