000038499 - Unable to complete Role Reviews because the entitlement counts are incorrect in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Feb 24, 2020Last modified by RSA Customer Support Employee on Apr 24, 2020
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Article Number000038499
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
IssueRole Reviews that contain parent roles that contain child roles may show an incorrect entitlement count in reviews. The child role will include the parent role in its entitlement count. The incorrect entitlement count prevents the role review from being completed.

In the following example, MyChildRole is a child role of MyParentRole. MyChildRole has one direct entitlement and MyParentRole has no direct entitlements.
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After running a role review, note that MyChildRole shows two entitlements instead of one.
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This prevents the reviewer from being able to complete the review as the review status will always show less than 100% complete. The review is expecting a second entitlement to be reviewed and there is no second entitlement.
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CauseThis is a known issue reported in engineering tickets ACM-93656 and ACM-101051.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P06
  • RSA Identity Governance & Lifecycle 7.2.0

WorkaroundPlease contact RSA Identity Governance & Lifecycle Support for guidance on versions where this issue is not resolved and mention this RSA Knowledge Base Article ID 000038499 for reference