000038525 - Graphics are corrupted following MS .NET server patch (KB4514364) in RSA Archer

Document created by RSA Customer Support Employee on Mar 9, 2020
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Article Number000038525
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.X
IssueSeeing unexpected errors with iView and missing graphics icons:
User-added image

Error message associated:

<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>BackgroundImageGenerator exception: Instance: ArcherProd, ThemeId: 146, QueryString: className=GenericShape&amp;classProperties=genericShape%3aHeaderBackground%3bbaseColor%3a%23E7F4FE%3bborderColor%3a%23E7F4FE%3bpageBGColor%3a%23E7F4FE%3bheight%3a400%3bstopColor%3a%23E7F4FE</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT/RSAarcher-1-132132520313961127</AppDomain>
                    <Exception>
                        <ExceptionType>System.ApplicationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>BackgroundImageGenerator exception: Instance: ArcherProd, ThemeId: 146, QueryString: className=GenericShape&amp;classProperties=genericShape%3aHeaderBackground%3bbaseColor%3a%23E7F4FE%3bborderColor%3a%23E7F4FE%3bpageBGColor%3a%23E7F4FE%3bheight%3a400%3bstopColor%3a%23E7F4FE</Message>
                        <Source />
                        <StackTrace />
                        <InnerException>
                            <ExceptionType>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                            <Message>The component registration is invalid. (Exception from HRESULT: 0x88982F8A)</Message>
                            <Source>ArcherTech.Web</Source>
                            <StackTrace>   at ArcherTech.Web.HttpHandlers.BackgroundImageGenerator.HandleRequest(HttpContext context)
   at ArcherTech.Web.HttpHandlers.BackgroundImageGenerator.ProcessRequest(HttpContext context)</StackTrace>
                        </InnerException>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>


 
Cause.NET KB4514364 is installed
 
ResolutionUninstall KB4514364

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