000038564 - Menu tabs are not visible in the user interface after upgrading to version 7.1.1 of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 12, 2020
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Article Number000038564
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
 
IssueAfter upgrading to RSA Identity Governance & Lifecycle 7.1.1, when users login, they are missing the menu tabs. The following error can be seen when viewing the page in the browser's developer tools:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /aveksa/rest/localizedstrings
CauseWe have seen this issue when using SSO but here may be other situations where this occurs.

This is a known issue reported in engineering tickets ACM-98899 and ACM-100319.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P03
  • RSA Identity Governance & Lifecycle 7.2.0

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