|Applies To||RSA Product Set: RSA Archer|
RSA Version/Condition: 6.x
|Issue||If the File Creation Restriction setting in the Archer Control Panel (on the Installation Settings tab) is configured to either Blacklist or Whitelist certain file types, a file upload to an attachment field fails if the file has size of 0 KB.|
(A 0 KB file is created when a new Microsoft Word file or text file is saved without entering any data in the file. Upload fails for both of these file types.)
|Cause||File validation is performed if either Whitelist or Blacklist is selected for the File Creation Restriction option, and the validation process rejects a 0 KB file.|
|Workaround||If one or more characters are entered in the file, it passes validation and the upload succeeds. |
If File Creation Restriction is set to None, file validation will not be performed and the file upload will succeed.
|Notes||An engineering request has been submitted for this issue: ARCHER-85573 Attachment upload fails for 0 KB file if File Creation Restriction enabled|